September 3rd, 2010
jquig99
Reblogged from Tumblr Staff
September 2nd, 2010
jquig99

This is fearless (via @Coudal’s Fresh Signals feed)

September 2nd, 2010
jquig99
staff:


Marc LaFountain
Community Director
Richmond, Virginia

Marc gets email. A lot of email.

As Community Director, Marc manages Tumblr’s entire support infrastructure. From tackling general community issues to solving technical support requests, he’s personally read and responded to thousands upon thousands of email messages regarding browser cookies, forgotten passwords, and more.

Yet, Marc wants to emphasize that he is, in fact, an actual human being. You see, a common misconception he encounters is that he’s a fake persona we created to make Support more personable. Emails addressed to “Whoever Really Reads This” and “Marc, Yeah Right” are a surprisingly regular occurrence.

But after a rigorous interrogation and full-body scan, we can attest to him being a real human who is pleased to help with any of your Tumblr needs.

“One of the nice things about support work is the immediacy of the results. Someone couldn’t log into Tumblr and now they can. Someone wasn’t sure how to do something, and now they know,” he says.

As for the future, Marc is orchestrating the expansion of Tumblr’s Support team to better serve our community as it grows over the coming months and years. We just passed 100k total customer service requests in our internal support system today. Here’s to 200k!

Personal data
He has a lovely wife named Francisca and two sometimes-lovely cats named Zora and Gracie.

Favorite support email
“How harmful is it swallow a small amount of nail polish remover?”

Fun fact
Marc was Tumblr’s third employee, hired after two emails and a phone call insisting he could respond to support emails faster than David. He was right.




I can vouch for Marc’s wonderful customer service. He’s a big reason why I love the service so much and have 4 Tumblrs.

staff:

Marc LaFountain
Community Director
Richmond, Virginia

Marc gets email. A lot of email.

As Community Director, Marc manages Tumblr’s entire support infrastructure. From tackling general community issues to solving technical support requests, he’s personally read and responded to thousands upon thousands of email messages regarding browser cookies, forgotten passwords, and more.

Yet, Marc wants to emphasize that he is, in fact, an actual human being. You see, a common misconception he encounters is that he’s a fake persona we created to make Support more personable. Emails addressed to “Whoever Really Reads This” and “Marc, Yeah Right” are a surprisingly regular occurrence.

But after a rigorous interrogation and full-body scan, we can attest to him being a real human who is pleased to help with any of your Tumblr needs.

“One of the nice things about support work is the immediacy of the results. Someone couldn’t log into Tumblr and now they can. Someone wasn’t sure how to do something, and now they know,” he says.

As for the future, Marc is orchestrating the expansion of Tumblr’s Support team to better serve our community as it grows over the coming months and years. We just passed 100k total customer service requests in our internal support system today. Here’s to 200k!

Personal data
He has a lovely wife named Francisca and two sometimes-lovely cats named Zora and Gracie.

Favorite support email
“How harmful is it swallow a small amount of nail polish remover?”

Fun fact
Marc was Tumblr’s third employee, hired after two emails and a phone call insisting he could respond to support emails faster than David. He was right.

I can vouch for Marc’s wonderful customer service. He’s a big reason why I love the service so much and have 4 Tumblrs.
Reblogged from Tumblr Staff
September 2nd, 2010
jquig99
It’s microMARKETING day on iwearyourshirt!!

Buy a copy of Greg Verdino’s  book today on Amazon.com, email iwearyourshirt the receipt and you’ll be entered to win an Amazon Kindle. The new, sexy cool one.

It’s microMARKETING day on iwearyourshirt!!

Buy a copy of Greg Verdino’s book today on Amazon.com, email iwearyourshirt the receipt and you’ll be entered to win an Amazon Kindle. The new, sexy cool one.

August 31st, 2010
jquig99

danpatterson:

This is kinda terrifying - close to home.

zombiedoom:

The undead horde marches across the Brooklyn Bridge in to Manhattan…

z0mbieboy:

They’re coming for you…

They’re coming…
Reblogged from Dan Patterson
August 29th, 2010
jquig99
thedailywhat:


2010 Emmys: “NBC asked the host of Late Night to come to LA to host a different show. What could possibly go wrong?”
[tv.]

thedailywhat:

2010 Emmys: “NBC asked the host of Late Night to come to LA to host a different show. What could possibly go wrong?”

[tv.]

Reblogged from The Daily What
August 26th, 2010
jquig99
Gave @gregverdino a case for his iPhone4 last night. He’s such a f$&king hipster - he left the cardboard back in so it would look like he had the white iPhone before anyone else. Or he forgot to take it out…

Gave @gregverdino a case for his iPhone4 last night. He’s such a f$&king hipster - he left the cardboard back in so it would look like he had the white iPhone before anyone else. Or he forgot to take it out…

August 22nd, 2010
jquig99
August 22nd, 2010
jquig99
Reblogged from Minimal Mac
August 21st, 2010
jquig99
Reason #352 why my sister and I are barely related. Neon pink beach nails. Not mine.

Reason #352 why my sister and I are barely related. Neon pink beach nails. Not mine.

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